Refund Policy

This is the Refund Policy for Georgie Good, accessible from https://georgiegood.co.uk.

Returns

Your satisfaction with your purchase is paramount to me. I go out of my way to provide as much information as possible via my photos and the descriptions of my artwork and other shop items, to ensure there is no confusion. However, in the unlikely event that you do need to return your purchase, our policy is aligned with UK’s Consumer Contracts Regulation.

According to the above Regulation, you must ‘without undue delay’ ie. within 14 days from the date of the receipt, notify me that you wish to return your order. You have a further 14 days to return the order to me.

If the 14 days have elapsed, I can no longer accept a refund or exchange.

If you proceed with a return, your order must arrive back to me in the same condition as it was received. Please use your original packaging as this is designed to protect your order during transit.

Refunds (if applicable)

Upon receipt, I will inspect the item and send an email to notify you that I have received your order. I will get in touch once again should we need to discuss any problems, or to notify you of the approval of your refund.

Once a refund is approved, it will be processed and a credit will show up on your original method of payment. (Please allow approx. 5 days, although it can take longer for your payment provider to credit your account).

Late Or Missing Refunds (if applicable)

If you don’t see the refund in your account, please make sure that you check your bank statement/payment provider statement first. If you still haven’t received the refund to your account, contact me at contact@georgiegood.co.uk and we will reconfirm that the payment has been made.

Shipping

If you need to make a return, please email me at contact@georgiegood.co.uk and I will provide you with an address to send your carefully packaged parcel to me in the United Kingdom.

Please note that you are responsible for the payment of any postage costs and that these costs are non-refundable by me. The parcel must be carefully packaged in order to prevent damage during transit.

Please consider using a trackable shipping service with shipping insurance as I cannot guarantee that we will receive your returned item.

Created: 13 May 2022.